The saga continues, as ABT hosting is no closer to solving the backlog of tickets submitted to the help desk as a result of a recent transition to a new hosting format. Tune in and see if Bob or Mike creates any buy-in with Rebecca for undertaking a six sigma project to improve the tech support process. Will Bob even get a chance to talk about the virtues of process improvement to the stakeholders? What communication style prevails in this scene? Listen in and find out!

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8 minutes and 24 seconds